New password request bug

If you are having problems with your request for a new password, please read on.

(Update - we sorted it! Yes! Phew. It is like being the cat pulling at the string - you pull it, and in true systemic manner, all mayhem breaks loose elsewhere. We think it's sorted now...)

Our 'new password request' system has a bug in it - the system email you will have received, in some email packages, appears shortened by the email package (trying to be helpful), and may be broken by the package. Or, when you click the link, the system gets confused and fumbles your request. Either way, you see an 'access denied' page. And probably sigh. This is pain the you-know-where and we apologise. We call it 'bug 40'.

It is a known bug, and being looked into by our hairiest technologist (he's about as hairy as his very hairy dog, and, generally, the hairy-er the technologist the deeper they go, so this is a good thing), and being worked on by the drupal folks (drupal is a series of modules owned by various owners) and we have to await the fix. 

It's being discussed here.

(OCD cat picture thanks to the wonderful lolcats)

If you are having this problem, I can re-set your password for you and we can move on. Also, please forward me the entire email you received when you tried to request a new password. That will be very helpful. 

Email Ed with your issue please

On the whole, I'd avoid requesting a new password for now, while we wait for the fix! 

Thanks for your patience - the internet is a wild and wacky place and we don't have control over it.

About the author

Ed is the Web Manager for Transition Network. This means that he works on all the web stuff from the day to day support, to tactical activities to strategic and special projects work for Transition Network about linking up all the Transition Initiative websites without them having to come to the main site all the time for updates and news.

He lives in Bristol, likes digging and climbing, growing vegetables and reading, bicycles and books, swimming, camping and generally being outdoors.